Order Cancellation Eligibility

If your order has not yet entered processing, packing, warehouse release, or shipment, you may usually request an order cancellation. For best results, please contact us within 12 hours of placing your order.

If your cancellation request is approved, the refund will be handled according to our Refund Policy. Once the cancellation is completed, the refund will usually be issued back to the original payment method used for the purchase.

To request a cancellation, please contact us as soon as possible at info@niteveilhome.com and include your order number and the reason for cancellation.

Cancellation After Shipment

If a cancellation request is made after the order has shipped, the request will be reviewed based on the actual order status.

If the package has not yet left the warehouse or can still be successfully intercepted, we may try to assist with the cancellation. However, if the package has already been handed over to the carrier, is in transit, or has been delivered, the cancellation request usually cannot be completed.

If a cancellation request after shipment is accepted, shipping costs, carrier fees, handling fees, or other non-recoverable costs may be deducted from the refund where applicable, unless otherwise required by law.

What Happens If an Order Cannot Be Cancelled

If your order can no longer be cancelled, you may request a return or exchange after receiving the item, subject to our Return & Exchange Policy.

Please note that return or exchange requests must meet the conditions stated in the relevant policy, and you must contact us and receive approval before sending any item back.

If the item has been delivered and qualifies for a refund, the refund will be processed according to our Refund Policy.

If the issue involves an incorrect address, wrong product option, or incorrect quantity, please contact us as soon as possible. If the order can still be modified, we will do our best to assist. If the order can no longer be modified or cancelled, we will let you know whether package interception, reshipment, return, or another suitable solution may be available.

Related costs may be the customer’s responsibility unless the issue was caused by our error or otherwise required by law.