Order Cancellation

Orders may be cancelled before shipment for a full refund.

Once an order has shipped, it may no longer be possible to cancel it. If you contact us after shipment, we will review the actual order status and let you know whether cancellation is still possible.

If a cancellation request after shipment is accepted, costs already incurred, including shipping-related costs, may be deducted from the refund where applicable.

When Refunds May Be Available

Not every order or return request automatically qualifies for a refund. Refunds may only be approved after review and when the request meets the conditions of this policy and our Return & Exchange Policy.

After review and approval, refunds may be available in the following situations:

• The order is cancelled before shipment.
• The returned item meets the conditions of our Return & Exchange Policy and the return has been approved.
• The item received is materially different from the item ordered.
• The item arrives damaged, missing key components, or clearly defective, and sufficient proof is provided.
• The item has manufacturing, material, stitching, zipper, frame, or structural issues that affect normal use.
• Necessary items, accessories, or set components are missing from the order and cannot be resolved through reshipment, exchange, or another solution.
• A refund is required by applicable law, or we clearly approve another refund based on the actual order situation.

Refund Conditions After Delivery

If an order has already been delivered, a refund will usually only be considered after a return request has been submitted, reviewed, and approved. Where applicable, we may also need to receive and inspect the returned item before processing a refund.

Because mosquito net products may be used in bedrooms, nurseries, outdoor areas, travel settings, and other personal-use environments, hygiene, signs of use, and resale condition are important factors.

Returned items should generally be unused, unwashed, unaltered, not actually installed or used for an extended period, and free from obvious holes, tears, snags, mesh deformation, stains, odors, sweat marks, dust, dirt, sand, oil, pet hair, insect residue, adhesive marks, or any other condition that affects resale.

Items should also be returned with original packaging, protective materials, labels, instructions, set components, gifts, and included accessories whenever possible.

Approval of a return request does not always mean a full refund will be issued. Any refund amount may be reduced due to product condition issues, missing parts, incomplete set components, damaged original packaging, signs of use, signs of washing, signs of installation, or shipping costs that have already been incurred and are non-refundable.

For detailed return conditions, return timeframes, and return instructions, please review our Return & Exchange Policy.

Incorrect, Damaged, or Defective Items

If you receive an incorrect, damaged, incomplete, or defective item, please contact us within a reasonable time after delivery and provide your order number, along with clear photos or videos of the item, outer packaging, inner packaging, shipping label, and the affected area.

For mosquito nets and related accessories, please contact us before use or as soon as the issue is discovered if any of the following occurs:

• The item received does not match your order.
• The item is visibly damaged during transit.
• The mosquito net mesh has obvious holes, tears, or severe snags.
• The zipper, elastic band, hanging cord, frame, hook, or installation accessory is clearly damaged.
• The color, style, quantity, or set components received are materially different from the order.
• Items, set components, or included accessories are missing from the order.
• The packaging is seriously damaged and may affect the condition of the item.
• The item has an obvious manufacturing defect that prevents normal use according to the product instructions.

We may request additional photos, videos, or descriptions to complete the review.

After review, we may offer an exchange, partial refund, full refund, reshipment of missing items, or another suitable solution depending on the actual situation.

Normal Variations in Mosquito Net Products

Mosquito net products and related accessories may have minor creases, slight size differences, mesh texture variations, small stitching differences along the edges, slight color differences, or temporary wrinkles caused by folding, packaging, compression, or transportation.

These conditions are generally normal characteristics of textile mesh products and do not necessarily mean the item is defective.

If these differences do not affect normal use, installation function, or overall product function, they will not usually be considered an automatic reason for refund. We will review each situation and do our best to provide a reasonable solution.

Refund Method

Approved refunds will usually be issued back to the original payment method used for the purchase.

Unless required by law or separately agreed by us, we do not guarantee that refunds can be issued through another payment method.

Refund Processing Time

Once your refund is approved, we will process it within 1–3 business days. After the refund has been processed, it may take an additional 5–10 business days for the amount to be posted to your original payment method.

The actual time for funds to appear in your account may vary depending on your payment service provider, card issuer, or financial institution.

Shipping Fees

Original shipping fees are usually non-refundable unless:

• We shipped the wrong item;
• The item arrived damaged or defective due to an issue caused by us.

If the return reason is not caused by our error, return shipping costs are usually the customer’s responsibility, unless otherwise required by applicable law or clearly agreed by us.

If an order received free shipping, discounted shipping, or promotional shipping service, we may deduct actual shipping costs that have already been incurred and cannot be recovered from the refund, unless the issue was caused by our error or otherwise required by law.

Promotions, Discounts, and Bundle Refunds

If you purchased a promotional item, discounted item, bundle set, or combined product, the refund amount will be calculated based on the amount actually paid, not the original product price.

For set items or bundled products, if only part of the set is returned, the refund amount may be recalculated based on the original price of the items kept, the discount ratio, the bundle offer, and the actual condition of the returned item.

If a return causes the original order to no longer qualify for a promotion, discount, free shipping, or bundle offer, we may deduct the corresponding promotional difference from the refund amount.