Shipping Destinations

We currently ship to customers in the following regions:

• United States
• Canada
• Australia
• Selected European countries

If you are unsure whether we can ship to your location, please contact us before placing your order.

Order Processing Time

Most orders are processed within 1 to 3 business days after successful payment.

Processing time may be extended during holidays, promotional periods, inventory checks, address confirmation, order review, product inspection, packaging arrangements, or other special order situations.

Please note that order processing time does not include shipping transit time.

Shipping Methods

We select suitable and reliable carriers based on the destination, package size, warehouse arrangement, order contents, and local delivery conditions.

Available carriers may include DHL, UPS, FedEx, USPS, local postal services, or other suitable logistics partners. The specific carrier may vary depending on the order and destination.

Because some mosquito net products may include frames, hooks, ropes, storage bags, or other accessories, we choose appropriate packaging and shipping methods based on the actual order to help keep the products complete during transit.

Estimated Delivery Time

The estimated delivery times below are for general reference only. Actual delivery time may vary due to destination, customs clearance, local carrier operations, weather, holidays, peak seasons, remote-area delivery, and other factors beyond our direct control.

The delivery times above are estimates and are not guaranteed delivery dates.

Shipping Fees

Shipping fees are calculated based on destination, order weight, package size, and other shipping-related factors.

Applicable shipping fees will be displayed at checkout before you complete your order.

If we offer free shipping, discounted shipping, or other shipping promotions, the promotion details shown on the website page or checkout page will apply.

Some orders may have different shipping costs due to product size, frame length, package volume, combined item quantity, or split-shipment arrangements.

Tracking Information

After your order has shipped, we will usually send you a shipping confirmation email with tracking information.

You can also visit our Order Tracking page to check the latest shipping status.

Please note that tracking information may take a short time to update after the package has been handed over to the carrier.

Customs, Duties, and Import Fees

For international orders, customs duties, import taxes, VAT, handling fees, or similar charges may apply depending on the destination country or region.

Unless otherwise stated on our website, these fees are usually the customer’s responsibility.

We are not responsible for delays caused by customs procedures, customs inspections, local tax collection, or import processes.

Incorrect Address and Delivery Failure

Please make sure your shipping address is complete and accurate before placing your order, including your name, street address, unit or apartment number, city, state or province, postal code, country, and contact phone number.

If an order cannot be delivered due to an incorrect or incomplete address, failed delivery attempt, package refusal, or the recipient’s failure to cooperate with the carrier, any reshipment or refund will be handled based on the actual situation and shipping-related costs already incurred.

If a package is returned due to customer-related reasons, the original shipping fee, return shipping fee, reshipment fee, or other carrier charges may be deducted from any applicable refund, unless otherwise required by law.

Lost, Missing, or Damaged Packages

If your package appears to be lost, missing, or damaged during transit, please contact us as soon as possible.

To help us review the issue, please provide:

• Your order number.
• Your tracking number.
• Photos of the outer packaging.
• Photos of the shipping label.
• Photos of the inner packaging.
• Clear photos or videos of the affected item or missing accessories.

After receiving your package, please check whether the product and included accessories are complete. Please confirm whether the mosquito net body, frame, hooks, ropes, storage bag, installation accessories, instructions, or other included items are missing, visibly damaged, or inconsistent with your order.

If you find that an item is damaged or accessories are missing, please do not immediately discard the outer packaging, inner packaging, or shipping label. Packaging photos may be needed for carrier investigation, after-sales review, or claim processing.

We will do our best to assist you, review the situation with the carrier, and help find a suitable solution. However, the final result may depend on the carrier’s investigation and the actual circumstances.

Split Shipments

In some cases, items in the same order may be shipped separately for operational reasons, including inventory availability, warehouse arrangements, package size limits, weight limits, different warehouse fulfillment arrangements, or carrier requirements.

If this happens, you may receive separate tracking updates for different items. Each package may also arrive at slightly different times.

Split shipment does not necessarily mean that items are missing from your order. Please check the delivery status of each package using the tracking information we provide.

Packaging Notes

We do our best to use packaging methods suitable for mosquito net products to help keep items complete during transit.

Some products may be folded, compressed, or rolled for packaging. As a result, slight creases, pressure marks, or temporary wrinkles may appear after delivery. This is usually normal for mesh, textile, or foldable products. You may unfold, adjust, or leave the product to rest for a short period according to the product instructions so it can return to a more natural shape.

If the item includes frames, hooks, ropes, or other installation accessories, please check carefully when unpacking and make sure all accessories are complete before installation.